T & C's
Terms and conditions
Welcome to Custom Bnb Hosting!
NO NOISE AFTER - 10pm and refrain from causing disturbances to the neighbours to avoid having them complain to local authorities.
NO PARTIES - Strictly no parties allowed. Infringement on this rule may result in eviction without refund. Any additional time for the housekeepers to attend or inspect the property outside of their usual cleaning will result in additional administrative fees.
PHOTO ID - We will ask for photo ID and a selfie of the person making the booking, primarily to confirm they are over 25 years of age and match the details of the person making the booking. For 3rd party bookings we will need the photo ID of the primary guest staying at the property.
DAMAGE WAIVER - (management fee). As part of your stay, a non-refundable damage waiver fee is included to cover accidental damage that may occur during your visit. This waiver protects you from being charged for minor, accidental incidents such as broken glassware, spills, or small damages to furniture, up to a coverage limit of $500. Please note, this waiver does not cover intentional damage, negligence, pet damage, or loss of personal items.
If an accident happens during your stay, please let us know as soon as possible so we can quickly plan for any necessary repairs or replacements to ensure the property is ready for the next guest. Rest easy - reporting accidental damage won’t affect your stay, thanks to our damage waiver coverage.
By booking with us, you agree to the terms of this damage waiver.
REFUNDABLE SECURITY DEPOSIT - A refundable security deposit may be taken as an authorisation hold 2 days prior to check out and released no more than 7 days later. Some or all of the security deposit may be captured if there has been negligent behaviour or intentional damage to the property.
EMERGENCY CALL OUT COSTS - If the Fire and/or Emergency Services are called out due to a guest fault (including for false fire alarm call outs) the fee will be passed on to the guest to pay.
NO PETS - No pets allowed on the property. Additional charges may apply to those who ignore this rule.
LOST KEYS OR LOCKED OUT - In the event that keys are lost/ damaged/ locked inside the property any time during your stay or check-out, we may need to call a locksmith and additional expenses will be charged to your account.
CHECK OUT TIME IS 10am unless otherwise agreed. If the cleaner is not able to clean on time, a delayed entry fee may apply. If you require late check-out, please contact the host 72 hours before check-out and we’ll do our best to accommodate your request.
LEFT BEHIND ITEMS - If you leave any items behind by accident, we are happy to post them back to you. However, we will need to compensate our housekeepers or managers for the postage fee and their time.
TOILETRIES - We provide toiletries to get you started. Feel free to visit the nearest grocery store should you wish to restock for yourself.
NO SMOKING - Smoking inside the property is strictly prohibited. Charges may apply for additional cleaning and deodorisation of the property.
EXCESSIVE USE - Excessive use of utilities such as water e,g leaving the water running all day, electricity, and WIFI may result in additional charges.
INTERNET - Please don’t disconnect the internet.
PORTA COT - Where a porta cot is provided, this is used at the guests own risk. The owner and hosts do not accept any liability should anything occur during its use.
ONLY GUESTS ON ORIGINAL BOOKING may stay overnight.
NO ILLEGAL ACTIVITY or running a business from the premises.
BBQ’s - Where there is a BBQ present, please leave it clean. If our cleaners need to clean the BBQ following guest stay then an additional $50 cleaning fee will be charged.
By booking with us you agree to these house rules.